It’s no secret that to be the best you should employ the best. According to Gallup research, ‘when companies select the top 20% most talented candidates for a role, they frequently realise a 10% increase in productivity, a 20% increase in sales, a 30% increase in profitability, a 10% decrease in turnover and a 25% decrease in unscheduled absences’. These numbers are not lost on large and successful brands, they understand how crucial it is to attract the right calibre talent, and once landed, how crucial it is to retain that talent.
Most successful companies know that employees are their most valuable assets and that by treating them well they improve their bottom line and increase staff retention. It was Sir Richard Branson who said that happy employees lead to happy customers and that you should ‘train people well enough so they can leave, [but] treat them well enough so they don’t want to.’